QUESTION 7 Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To minimize adverse impacts on.

Which role is responsible for carrying out the activities of a process? A. Process owner B. Change manager C. Service manager D. Process

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ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on.

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Everything you must know in order to pass the ITIL Foundations Examination

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All 40 questions should be attempted. You have 60 minutes to complete this paper. You must achieve 26 or more out of a possible 40 marks (65%) to pass this examination.

This official ITIL Foundation certification course provides you with a general overview of the IT Service Management Lifecycle.

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To successfully pass the ITIL ® Foundation and other ITIL ® exams we have put 10 key recommendations. Devote enough time to the training – although the ITIL trainings are made as simple and as understandable for you as possible, enough time to do the training is the key to success.

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QUESTION 7 Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To minimize adverse impacts on.

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ITIL (Information Technology Infrastructure Library) is a set of detailed practices for IT service management (ITSM) that focuses on.